Terms & Conditions
Last Updated: February 1, 2024
Welcome to Good Riot Marketing Agency! Please read these terms and conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.
It’s all about real conversations between human beings, complete with honest opinions, unhindered excitement, and creativity that’s only possible when you wholeheartedly trust your partners, because you know they truly have the best interest of your brand at heart.
Privacy Policy:
1. Information We Collect: We may collect the following types of personal information:
Contact Information: Such as your name, email address, phone number, and postal address.
Billing Information: If applicable, we may collect payment and billing information.
Client Data: Information about your business or organization that you provide to us for marketing purposes.
Usage Information: Information about how you use our website, products, and services.
Device Information: Information about the device you use to access our website or services, including IP address, browser type, and operating system.
2. How We Use Your Information:
We use your personal information for the following purposes:
To provide and maintain our services. To communicate with you, including responding to your inquiries and providing customer support. To personalize your experience and improve our website and services. To process payments, if applicable. To send you marketing and promotional materials, where permitted by law.
3. Sharing Your Information: We may share your information with third parties, including: Service providers who assist us in delivering our services. Business partners for joint marketing efforts. Legal authorities when required by law. We do not sell or rent your personal information to third parties.
4. Cookies and Similar Technologies:
We may use cookies and similar technologies to collect information about your browsing activities.
5. Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
6. Your Choices: You have the right to: Access, correct, or delete your personal information .Opt-out of marketing communications.
7. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.
Refund Policy:
We strive to ensure client satisfaction, and if you are not completely satisfied with our services, please contact us within [30] days of purchase. Refund eligibility will be assessed on a case-by-case basis. Digital marketing services are often tailored to individual needs, and as such, refunds may be subject to deductions for work already performed.
Refunds are also permissible if payment terms were miscommunicated and require a new start date / monthly parameter.
Delivery Policy:
Project timelines and delivery schedules will be communicated clearly before the commencement of any project. Delays may occur due to unforeseen circumstances, and in such cases, clients will be promptly informed. Good Riot is not liable for any losses or damages resulting from delays beyond our control.
Cancellation Policy:
Clients may request the cancellation of services before the commencement of a project. However, any work already completed or costs incurred on behalf of the client up to that point will be billable. Cancellation requests during an ongoing project will be assessed based on the stage of completion and resources utilized.
General Terms and Conditions:
Intellectual Property: All intellectual property rights related to the services provided by Good Riot, including but not limited to designs, content, and strategies, remain the property of Good Riot unless otherwise agreed upon in writing.
Communication: Clients are expected to maintain open and timely communication with Good Riot throughout the project duration. Delays in providing necessary information or feedback may impact project timelines.
Accuracy of Information: Clients are responsible for the accuracy of information provided to Good Riot. Any inaccuracies may affect the quality and outcome of the services.
Indemnification: Clients agree to indemnify and hold Good Riot, its employees, and agents harmless from any claims, losses, or damages arising out of the use of our services.
Modifications: Good Riot reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services implies acceptance of the modified terms.
Fulfilment Policy
Service Scope: Our services are clearly defined in the agreed-upon contract or proposal. Any additional services requested beyond the scope of the initial agreement will be subject to a separate negotiation and agreement.
Client Responsibilities: Clients are required to provide all necessary information, materials, and access to relevant systems or platforms to facilitate the smooth execution of our services. Timely communication and feedback from the client are crucial for meeting project timelines and objectives.
Project Timelines: We commit to delivering services within the agreed-upon timelines. Delays caused by unforeseen circumstances such as technical issues, changes in project scope, or client-side delays may impact delivery schedules. In such cases, we will communicate promptly and work together to find a resolution.
Revisions and Edits: A specified number of revisions is included in our service packages. Additional revisions beyond the agreed-upon limit may incur additional charges.
Confidentiality: All client information, data, and project details are treated with the utmost confidentiality. We do not disclose any proprietary or sensitive information to third parties without the client's explicit consent.
Payment Terms: Payment terms are outlined in the contract or proposal. Services may be suspended if payment is not received in accordance with the agreed-upon terms.
Termination of Services: Either party may terminate services in accordance with the terms specified in the contract .Termination must be communicated in writing, and any outstanding payments must be settled.
Communication: Regular communication is maintained throughout the project via agreed-upon channels. Both parties are encouraged to communicate openly to address concerns and ensure project success.
Updates to the Fulfillment Policy: This policy may be updated periodically to reflect changes in our processes or industry standards. Clients will be notified of any significant changes to the fulfillment policy.
